This page will describe how returns and refunds work for purchases made through Addira. It is a placeholder — purchases are handled by the separate Addira application, and this policy must be finalised before commerce goes live.
Scope
State which purchases the policy covers once the commerce application is live.
Returns & refunds
Describe eligibility, timeframes and the process for returns and refunds, consistent with applicable consumer law.
How to request
Explain how a member requests a return or refund once that flow exists.
Contact
Provide the support route for refund queries once confirmed.
Last updated: to be set on publication.